Support Agent

Apply now

We're looking for Junior Support Agents to come and join our band of misfits in Amsterdam 

Are you the kick-ass support superstar we're looking for?

FULL-TIME · AMSTERDAM
Are you a natural born empath? Do you have what it takes to talk to a monthly fanbase of over 40 million people?

The Happiness Troupe is a seven-headed team of rockstars taking excellent care of a global user base. Five of us work from Amsterdam and two of us is in Venice Beach. We talk with our users through the tickets they send in on Zendesk, their tweets, and their comments on Facebook.

Our team is likely to be the first and only contact users will have with WeTransfer as a brand and a service. That's why we need you need to live and breathe our tone of voice and be a true company ambassador. 

It's up to you to make sure we offer the best support possible across all channels. You understand user needs and product development, can pitch your ideas constructively, and are able to be the voice of the user within the entire company.


Who we are looking for?  

  • Great language skills are required. Fluency in English is a must, a second language is preferred.
  • You know how to fly solo, but you're also a great team player. Experience in support is nice - but not required.
  • We believe nerds rule the world, and knowledge is power. If there's something you don't know - you'll go and find the answer.
  • A keen eye for product development and the ability to translate user needs into action. You're a pro at reading between the lines.
  • On point communication skills across the board. You're not a robot, stay away from buzzwords, and are up for real conversations with users and your colleagues.
  • You do not require visa sponsorship. 

impact the experience of millions of users around the world.

Meet the team

Jeff

Team Lead Support — AMS

Claudio

Senior Support Agent — AMS

Greg

Senior Support Agent — AMS

Maedhbh

Support Agent — AMS

Silvana

Support Agent — AMS

This is where you'll find us.

A little something about us

We are a technology company rooted in the creative industry. Our founders originally worked in design, media and marketing; today we’re lucky to be working with the most creative minds in branding, sales, design, support and engineering.

Our Amsterdam office sits right by the river in the east of the city. We aim for a healthy balance between work and play, from workshops and conference outings to gym memberships and Friday afternoon drinks. We value good food too, from fresh lunches to our never-empty cookie jar.

We believe a diverse company is a better company. Whatever your story, we want to hear from you. Whatever your background, we’ll help you do your best work.

All employees get a €1,000 personal development budget every year to learn new skills, or improve existing ones. 

Like the sound of working with us? 

Apply now, fill in the form, even if you’re unsure. Give it a go.